Personalised Customer Journeys Using iChatRobo Analytics
iChatRobo captures interaction-level analytics — intent frequency, drop-off points, sentiment and resolution times — enabling teams to personalize conversation journeys. With this data, marketing and CX teams can craft targeted campaigns, trigger proactive outreach, and refine bot scripts to lower friction. Personalised conversational journeys increase engagement and loyalty while demonstrating clear automation ROI for leadership.