Omnichannel Experience — Consistent Conversations Across Channels

Customers switch channels — your bot should follow. iChatRobo offers an omnichannel conversational layer that unifies chat on website widgets, WhatsApp, Facebook Messenger, mobile SDKs and in-app chat. The bot preserves context across channel switches (e.g., from WhatsApp to web chat), allowing customers to continue the same conversation without repeating themselves. Centralized analytics aggregate channel performance so you can see where engagement is highest, which intents drive conversions, and where handovers are needed. By maintaining a single knowledge base and consistent dialog flows across channels, iChatRobo ensures brand voice and accuracy remain uniform, improving customer trust and lowering maintenance overhead for teams managing multiple channels.